Assistant Residential Property Manager

Pine View Properties
Full-time
40 hours/12 months
October 15, 2018

Summary

The Assistant Manager works with the Residential Property Manager to serve residents of Pine View Properties as well as recruit prospective residents. The Assistant Manager is also responsible for managing day-to-day administrative tasks.

Responsibilities

Sales:

  • Maintain a working knowledge of the local market in order to positively promote Pine View Properties and its amenities to prospective residents through tours, phone inquiries and email
  • Follow up with qualified candidates to convert inquiries into quality applicants
  • Communicate regularly with applicants to maintain interest
  • Ensure model and Community Center are clean and ready
  • Ensure marketing materials and welcome bags are prepared and well-stocked

Customer Service:

  • Respond to prospective and current residents via email, voicemails, phone calls and visits in a welcoming and helpful manner with excellent verbal and written skills
  • Communicate with maintenance staff to ensure timely response to maintenance issues
  • Interact with vendors and provide keys and materials as needed, accompany to apartments, and follow up as needed
  • Organize and distribute packages to residents
  • Assist residents with using their online portal, accessing the Pine View website, and troubleshooting internet and WiFi issues

Administrative:

  • Process new applications and communicate with prospective applicants
  • Assign apartments to new residents with input from Property Manager-in-Charge (PMiC)
  • Send letters of intent, lease agreements, and track resident paperwork
  • Review lease agreements with residents and answer questions
  • Process parking decals
  • Complete move-in and move-out inspections
  • Ensure all files (paper and electronic) are organized and up-to-date
  • Post utility charges to resident accounts with accuracy 
  • Post miscellaneous charges to resident accounts with accuracy
  • Manage key log and ensure key security
  • Assist with audits (file audit, furniture audit, storage room audit)
  • Review and maintain knowledge of applicable laws (FERPA, SC Landlord and Tenant Act, Fair Housing Act, Americans with Disabilities Act, SC Licensing Law, etc.)

Financial/Legal:

  • Receive payments and submit to the PMiC in a timely manner
  • Calculate pro-rated amounts and communicate to the resident
  • Add charges and fees to residents’ accounts

General:

  • Assist PMiC as needed with various tasks and projects

Qualifications

  • Excellent written and verbal communication skills
  • Excellent computer skills including Microsoft Office, navigating web browsers, and organizing electronic files. Position requires learning the property management software through online tutorials and webinars
  • Highly organized and detail-oriented; Accuracy in completing tasks is essential
  • Desire to serve others with a positive, welcoming attitude
  • Able to multi-task and handle frequent interruptions
  • Flexibility and willingness to perform a variety of tasks as the need arises
  • Knowledge of applicable laws (FERPA, SC Landlord and Tenant Act, Fair Housing Act, etc.) – may be acquired through property management licensure course
  • High School Diploma required
  • SC Property Manager License required (if not currently licensed, must complete Property Management course within 30 days of start date and pass licensure exam within 30 days of course completion).
  • Six months or more office experience required
  • Experience in property management preferred
  • Knowledge of AppFolio is a plus