The primary role of the Financial Aid Counselor is to provide excellent customer service to current and prospective students. The duties of the Financial Aid Counselor include advising students and parents regarding financial aid concerns. The counselor will be solely responsible for coordinating, reporting and awarding all need and merit-based state aid. The counselor is also responsible for processing and disbursing all federal Pell and Direct Loans. Additionally, the counselor will also assist the Director of Financial Aid with daily operational tasks.
- Counsel current and prospective students regarding financial aid concerns, file status, and aid eligibility
- Award, report and invoice all state scholarships and grants
- Originate, disburse and make adjustments for all Federal loans and Pell grants.
- Assist with representing the Financial Aid office at recruitment and orientation events.
- Continual need for: customer service skills, alertness, organization, critical thinking skills, math skills, attention to detail, ability to recall and adhere to federal regulations, ability to interact with students, listen, explain, and counsel.
- Frequent need for: writing, investigating, decision-making, and planning.
- High school diploma required.
- Bachelor's Degree or equivalent related work experience required.
- Customer service experience preferred.