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Online Courses

Who do I contact with questions?

Course website questions: Center for Educational Innovation and Development at ceid@ciu.edu or (803) 807-5710
Course questions: Your grader or professor, see the course website for contact information
Registration: Registrar's Office at registrar@ciu.edu or (803) 807-5059
Admissions: Admissions Office at yesciu@ciu.edu or (803) 807- 5335
Payment/Refund: Accounting Office at ciuaccounting@ciu.edu or

When and how do I get my final grade for a course?

Your final grade will be posted to your online student account. You can check your grade by logging on to your account at www.ciuonline.com. See the Course Calendar & Deadlines for dates when grades will be posted. The Center for Educational Innovation and Development cannot release grade information.

When do I need to finish my course if I am graduating?

All course work must be received by your Grader by noon the day before graduation.

How do I take the course evaluation at the end of my course?

Go to www.ciuonline.com and login using your username and password. Choose the course in which you would like to complete your course evaluation. Once you are in the course, find the "Course Evaluation" link on the course page (in many courses, it is either at the top of the page near the syllabus, or at the bottom of the page after all final work and exams). Answer all the questions then click on the submit button so your answers are recorded.

How do I arrange for an ADA accommodation?

If you require an accommodation for completing any assignment or taking exams, please contact the CIU Director of Academic Services at (803) 807-5612. Approval must be granted ahead of time.

What library privileges do online students have?

Students taking online courses have access to a reference librarian, the library catalog, and several research databases at www.ciu.edu/library. On request, the library will send materials from the CIU collection to you anywhere in the world. Be sure to mention the number and title of the online course you are taking and explain your topic carefully. The reference librarian will help you locate materials for your course assignments.

How do I forward my CIUOnline e-mail?

Go to www.ciuonline.com and click on "Student Webmail" on the left hand side of the page. Then enter your username and password. Then click on the Settings button on the top of the page. Then click on the "Mail Forwarding Options" and follow the instructions given.

Can I use my personal e-mail address for communications?

For reasons of security and confidentiality, all communications from CIU personnel will be sent to your CIUOnline e-mail account. (username@mailbox.ciu.edu) You may set this account to forward to an outside address if you wish; however; CIU does not assume responsibility for confidential information forwarded to an outside e-mail provider.

What if an assignment gets lost?

Please keep a copy of all work you submit. You will need to resubmit work if it is not received by the grader.

How do I submit assignments?

All of the assignments for this course have been divided into a series of Progress Reports. The Progress Report lists the work to be completed and submitted for grading. Submit assignments to the online course drop/box as soon as you have completed the work for that Progress Report. Do not submit more than one Progress Report at one time.

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