Undergraduate Policies

Note: Policies, procedures, and fees subject to change without notice.  Visit here for updates. These policies pertain to the following online courses only: BIB 1112, BIB 1113, BIB 1120, BIB 2563, BIB 2606, BIB 2633, BIB 2636, BIB 3420, BIB 4310, THE 2110, THE 4140

Register at CIUOnline using your CIU username and password. Online courses have the letter “O” after the course number (Ex. BIB 1112 O 01, THE 2110 O 01). Contact the Registrar’s Office at registrar@ciu.edu or (803) 803-5033 if you need registration assistance.

Hint: For maximum flexibility, purchase materials and start working on the course before you register!

Official Communications

Because of privacy laws, all official e-mail correspondence will be sent to your CIU e-mail address (username@mailbox.ciu.edu). Please check it regularly.

Course Materials

• You are responsible for purchasing books, CDs, and other materials for your online courses. Visit here for a list of required materials and online ordering information.
• Refunds for course materials must be handled through the bookstore or vendor from which you purchased the materials. The CIU bookstore can be reached at bookstore@ciu.edu or (803) 807-5263.
• If you have a defective course CD, e-mail ceid@ciu.edu or call (803) 807-5710 for replacement assistance.

Progress Reports

• Course assignments are divided into a series of progress reports which list the assignments and exams to be completed. Pace your work evenly so you have time for comprehension and reflection. Assignments should be submitted online through the course drop-box. Exams should be taken online under the supervision of an approved proctor.
• Submit assignments for only one progress report at a time. Submitting more than one progress report at a time will result in a grade penalty.
• Assignments should be uploaded to the electronic drop-box for your course at CIUOnline. If an assignment cannot be submitted electronically, contact your grader for instructions on other delivery options. If you need technical assistance to upload an assignment, contact the Help Desk at helpdesk@ciu.edu or (803) 807-5199.
• Please include these three elements in your file name, separated by underscores: your last name, course number, and assignment name or number.  Examples: Smith_BIB1112_PAA1.doc, Jones_BIB4310_ReviewQuestions1-4.doc.
• Your work should be in Word 2003 Format (.doc), Rich Text Format (.rtf) or Adobe Portable Document Format (.pdf). Posters, drawings, fill-in-the-blank assignments, and other projects that are not in electronic form may be photographed by a digital camera and submitted as a JPEG photograph(.jpg). Do not send work as a .zip file, as e-mails with these attachments are automatically deleted to prevent viruses.
• You are responsible for confirming that your work is posted on time. Keep an electronic copy of your documents until you receive your graded work. Graded work will be returned to your course drop-box. If you have questions about comments, please contact your grader. Grade information cannot be sent to outside e-mail accounts.

 Extensions

• You may request a six-month extension under the following circumstances:
• 50 percent of the work is completed at least 30 days before the original end of the course.
• The student is passing the course based on all submitted work.
• The Extension Request Form (see below) and the $75 fee for extended services are submitted by the deadline (30 days before the end of the course).

Please Note the Following:

• Extensions are granted only at the discretion of The Center for Educational Innovation and Development.
• An extension cannot be renewed a second time.
• You cannot register for another online course until any outstanding extensions have been completed.
• If you do not complete your course by the original end-of-semester date and do not apply for an extension at least 30 days before the end of the original semester, a final grade will be recorded which reflects a zero for each missing assignment.
• If an extension is approved, you will have six months from the original end-of-semester date to complete all coursework.

How to Apply for an Extension:

1. Fill out the Extension Request Form with required information.

2. The information must be received 30 days before the original end date of the course.

3. The Center for Educational Innovation and Development will notify you by e-mail of the result of your petition. If your request is denied, you will have until the original end date of the course to complete the work.

4. If your request is approved, you will receive an email with your new end date. You will then have 10 business days to pay your $75.00 extension fee. Failure to pay the extension fee will result in a cancellation of the extension. Instructions for online payments are listed below. If you need to make a different form of payment, please contact the Accounting Office at (803) 807-5055.

• Go to the Registrar
• Click Online Full Payment (on the left side bar)
• Click Proceed
• After all of your information and a FACTS code has been created, click Proceed
• Enter your credit card or bank card information, then click Proceed

Taking Exams

Take your exam after you have completed and reviewed all the work covered on that exam, but before you begin the work for your next progress report. Your work on the next progress report cannot be graded until you have taken the exam on the previous work.

Exams can be taken through an approved proctor or through the Academic Success Center on the Columbia campus. Please submit a proctor request online at least one week before you plan to take an exam designating how you wish to take the exam.

You must present photo identification to take an exam. No software other than a word processor should be accessed during the exam. Notes, cell phones, resource files, Internet browsers, dictionaries, or other materials are not to be used during the exam, unless indicated in the exam instructions.

Taking Exams with a Proctor

• Major exams for this course must be taken under the supervision of a qualified proctor: a principal, professor, guidance counselor, school administrator, pastor, chaplain, or institutional leader who can administer the exam in his or her office. The proctor cannot be someone related to you. Please confirm that your proctor is willing to supervise your exam before submitting a proctor request.
• The proctor must be present the entire time while you take the exam.
• Your exams may be taken on any computer; however, the proctor is not responsible for providing a computer for you.
• When instructed on the Progress Report, complete the proctor form online. Include your proctor's name, professional position, and e-mail address, and when you plan to take the exam. Click “submit all and finish.” Once your proctor has been approved, the proctor will be sent a security code that will be needed to access your exam online.
• If an exam cannot be taken online, it will be sent by postal mail to the proctor, and you will need to arrange a time with the proctor to take the exam. Please be sure to allow extra time for mailing.
• If you are taking a paper exam, your proctor must sign an honor statement and return the exam and your answer sheets to your grader. Please provide postage for your proctor to return your materials.

Taking Exams on Campus

• Check the box next to “Academic Services” when you submit your proctor request online to take your exam at the Academic Success Center.
• Call the Academic Success Center at (803) 807-5611 to schedule an appointment. Please call at least five days ahead of time to schedule an appointment. If the Academic Success Center cannot accommodate your request, you may also take your exam at the G. Allen Fleece Library on campus.

Review Exams You Have Taken

Exam questions cannot be returned for reasons of security. Please do not print or copy exam questions. If you have questions about exam items, please call or e-mail your grader.

Retaking a Course

If you receive a failing grade in a course, you may re-enroll in the course by paying the full current tuition and fees, and completing the requirements specified according to the due dates in the current syllabus. Note that both the new and the old grade will appear on your transcript. Only the last grade will be computed into your GPA for academic purposes; however, both grades may be computed into your GPA for financial aid purposes.

VA Students

Students using military benefits are responsible for contacting their grader every week. Weekly documentation of progress is required to maintain benefits.

ADA Accommodations

Students with physical, emotional, ADD, or learning disabilities needing academic accommodations should make requests through the Academic & Disability Services office. These requests will be kept confidential and will be used only to provide academic accommodations. Because many accommodations require early planning, requests should be made as early as possible. The Academic Success Center is located on the first floor of Rossi Student Center (803) 807-5611, academicservices@ciu.edu). If you already receive services through ADS please contact our office so that we can make your academic experience in this class as successful as possible.