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Call Center Manager

Information Technology Services
Full-time
40 hours/12 months
October 05, 2017

Summary

The call center manager serves as the first point of contact to provide technical support (issue origination, initial troubleshooting, remote support, minor hardware peripheral setups, issue escalation, and on-call emergency assistance) for students, faculty and staff through the daily management of the call center.  The call center manager will respond to customer inquiries regarding student enrollment, financial aid, registration and IT related issues.  

Responsibilities

  • Manage the call traffic for both prospective student inquiries and service desk incidents with a view to ensuring acceptable levels of support at the call center. Hire, train and manage call center staff as support levels grow and staff increases are required.
  • Respond to faculty and staff request for help for all incoming technology issues, escalating/reassigning issues that are not resolvable by first level support. Responsible to direct issues requiring 2nd level technician support to the appropriate team, providing accurate and pertinent data to assist the technician in resolving the issue.
  • Provide follow-up and correspondence to all users with excellent customer service and proper manner with details, instruction, education, and information.  
  • Capture and report performance metrics to include items such as call efficiency and abandonment rate, call volume, IT ticket volume, ticket response time and resolution.
  • Collaborate with organizational units to create and maintain a knowledge base of frequently asked questions that can be utilized by call center staff and posted on internal and external web pages to enhance customer service.
  • Lead efforts in continuous improvement of the customer experience through communication, education, automation and process enhancements.

 

Qualifications

  • Excellent interpersonal and communication skills to include interaction with public, students, parents, faculty and staff.
  • Excellent oral and written communication skills.
  • Ability to work under pressure and with deadlines.
  • Ability to create and articulate strategic plans as well as continuous improvement initiatives
  • Ability to exercise sound judgment regarding proper troubleshooting procedures and protocols.
  • Working knowledge of Windows, WordPerfect, MS Word, MS PowerPoint and MS Excel.
  • One year college or technical school.
  • Technical certification or associates degree in computer technology and media technology preferred.

Ben Lippen Finance Director

Accounting
Full-time
40 hours/12 months
October 13, 2017

Summary

The Ben Lippen Finance Director, under the supervision of the Controller, has the responsibility to provide leadership in sound fiscal management of all financial matters, including the development and management of the budget, and the management of receipts and payments. The Ben Lippen Finance Director is the liaison between the CIU Accounting Department and Ben Lippen School, and assists in budget preparation, budget control, and student billing.  

Responsibilities

  • Provides leadership in developing and maintaining optimal fiscal programs and operations.
  • Provides leadership in projecting and financial planning for future years.
  • Assist Ben Lippen Headmaster, CIU Controller in the preparation of the annual budget for Ben Lippen School.
  • Reviews all financial data coming from Ben Lippen to CIU to assure proper approval, documentation and account coding are on documents that are submitted.
  • Investigates budget variances as required or requested by CIU Controller, or Ben Lippen Headmaster.  Takes appropriate action as needed.
  • Directs and assists in the preparation and operation of Ben Lippen student billing.  Reconciles Ben Lippen student billing to CIU general ledger monthly.
  • Acts as Ben Lippen liaison with the audit firm conducting the annual CIU financial audit under the supervision of the CIU Controller.
  • Reviews Ben Lippen accounts receivable for delinquent accounts and assists in the implementation of delinquent policy, and collection process as needed. 
  • Creates Budget Analysis report for Budget officers and works with them on analyzing variances.
  • Continuously analyzes processes to be automated/ improved
  • Reconciles credit card statements.
  • Supervises and assists in the preparation and deposit of Ben Lippen funds received.
  • Serves as secretary for regular finance meetings, taking minutes, preparing required reports, updating calendar and agenda, and scheduling meetings on a regular basis.
  • Creates monthly reports to be distributed to the BLS Finance Committee and headmaster.
  • Other duties as assigned by CIU Controller.

Qualifications

  • Good working knowledge of accounting procedures and software. 
  • Strong knowledge of billing, budgeting and accounts receivable systems. 
  • Competency in Microsoft Excel and Word.  
  • Very strong in collaborative working relationships.
  • B.A.or B.S. degree in Accounting or Business required.
  • Minimum of five years of accounting experience required.

Afternoon/Evening Custodian-Ben Lippen Campus

Physical Plant
Part-time
20 hours wk/12 months
October 04, 2017

Summary

This position is responsible for lunch set-up/take-down/clean-up at the MPR and assisting custodians at the high school, elementary school, and the St Andrews Rd campus. The afternoon/evening shift custodian is responsible for preparing the facility for the next day’s activities in such a way as to provide a clean, comfortable, and attractive environment for students, faculty/staff, and the general public.

Responsibilities

  • Clean assigned areas according to prescribed manner.
  • Clean carpets and polish VCT floors in assigned areas.
  • Assist in preparing facilities for special events.
  • Assist with the stripping and waxing of floors.
  • Assist with special custodial tasks during breaks.
  • Be alert for safety hazards and take appropriate action.
  • Be alert for security issues and notify campus security.
  • Fill in for absent Ben Lippen custodians.
  • May be required to work overtime or Saturdays occasionally.
  • Perform other custodial duties as required by supervisor.
  • Submit work orders for maintenance issues needing attention.

Qualifications

  • Ability to use cleaning equipment such as vacuums, brooms, mops, etc.
  • Ability to use carpet cleaner and floor buffer.
  • Ability to follow written and oral instruction.
  • Ability to perform assigned tasks with minimum supervision.
  • Ability to relate to and work around young people including elementary age.
  • Ability to observe areas that need attention and take appropriate action.
  • Able to assist in medium to heavy lifting.
  • Able to be flexible.
  • High school diploma.
  • One-year custodial experience.

Praying for Las Vegas

CIU flags at half staff

How are you praying for those affected by the mass shooting in Las Vegas? In a statement, President Donald Trump said, “To the families of the victims: We are praying for you and we are here for you, and we ask God to help see you through this very dark period.”

So, what are you praying? Columbia International University professors were asked about their prayers for Las Vegas.

Dr. Kevin McWilliams, Bible Studies Professor:

Former Krispy Kreme CEO to Speak, Attend Ribbon Cutting at CIU

James Morgan

James Morgan to help celebrate the opening of the new John R. Cook Jr. Business and Entrepreneurship Center

The “Hot Now” sign will be bright on the campus of Columbia International University (CIU) when former Krispy Kreme executive James Morgan speaks to the student body and attends the ribbon cutting ceremony of CIU’s new John R. Cook Jr. Business and Entrepreneurship Center, Oct. 5 at 11 a.m.

Accounting Specialist / Cashier

Accounting
Full-time
40 Hours/12 months
September 25, 2017

Summary

The Accounting Specialist is a non-exempt position responsible for the day to day receipting and customer service needs of the students, faculty, and staff of Columbia International University. The Accounting Specialist reports to the Student Accounts Supervisor.

Responsibilities

  • Receipt payments made to CIU for tuition, miscellaneous payments, and fees.
  • Review and post all journal from online student payment portal.
  • Receive, verify, and receipt departmental income.
  • Disburse annual/short term petty cash to CIU and Ben Lippen departments with proper documentation and quarterly audit of annual petty cash holders.  Reconcile annual petty cash at FY end.
  • Monitor accounting department mailbox and answer all emails within 24 hours.
  • Assist students and parents with questions pertaining to the student account.
  • Adjusting entries as needed/requested on student accounts.
  • Provide front-line customer service to all accounting department visitors, internal and external,
  • Monitor student payment plan accounts, apply online payments, contact students who have underpaid/overpaid and make adjustments as necessary.
  • Prepare In House Payment Plans and process automatic recurring charges as needed.
  • Monitor student accounts. 
  • Assist with the excess funds process.
  • Manage student accounts receivable process.
  • Communication with students regarding balances due via Jenzebar, CashNet, and/or email.
  • Manage collections process of past due balances; including processing monthly invoice from collections agency.
  • Maintain student accounting website on the school’s intranet.
  • Make adjusting entries to student accounts as necessary.  Provide complete supporting documentation.
  • Make monthly campus housing (Pine View & Hatten Rd) charge entries/adjustments, review accounts for deposit refunds, manage automatic recurring housing payments, generate and email monthly statements.
  • Balance cash to General Ledger, prepare and make remote bank deposit, settle credit card authorizations with the bank, and post each day’s activity in coordination with the Student Accounts Supervisor.
  • Assist with and review recording of gift income as it is submitted to Accounting. 
  • Manage online store website – adding items and reporting items sold to external departments.
  • Maintain a good working relationship with Financial Aid, Registrar, and Student Life to better assist students with questions and concerns.
  • Assist with other duties/special projects (Registration, Audit, and Accounts Payable) as assigned.

Qualifications

  • Must have general knowledge of accounting procedures
  • Proficient in Excel, Word, Outlook, and Jenzabar EX software
  • Must have excellent oral and written communications skills
  • Must demonstrate people skills to work effectively with students, parents, co-workers, and the general public, exhibiting customer focus and initiative
  • Must be able to multi-task and complete responsibilities independently with a high degree of accuracy and attention to detail
  • Must be capable of meeting deadlines
  • Must be goal oriented
  • Bachelors Degree in Accounting, Business Administration, or equivalent experience.
  • Minimum of one year experience in related job.

Becky Kilgus

Kilgus
Becky
A photo of Becky Kilgus.
Associate Professor of Music Education
Associate Professor of Music Education

B.A. University of South Carolina; M.M. Boston University

For over 19 years, Mrs. Kilgus has taught general music and choir at all levels of primary and secondary education. That has led her to also produce and direct middle and high school musicals, direct All-City choirs and prepare students for competition in All-State choirs. In addition, Mrs. Kilgus has performed in community theater.

Mrs. Kilgus’ research explored the effects of kinesthetic instruction on music learning in choral ensembles. She has observed that through participation in music ensembles, students learn self-discipline, experience team work, build self-confidence, and develop creativity.  

Mrs. Kilgus believes music has the power to stir the emotions and to deliver important, memorable messages to the soul. Consequently, Christian music educators have the unique opportunity to teach music from a biblical perspective, encouraging young people to use their musical gifts to glorify God through psalms, hymns, and spiritual songs that focus on worship, doctrine, and the human experience, respectively.

B.A. in Music Education, University of South Carolina; M.M. in Music Education, Boston University.  K-12 Music Niagara, Wisconsin 1998-2002; Science Hill High School, 2003-2007; Woodrow Wilson Middle School, 2007-2010; Patrick Henry High School, 2010-2015; Dutch Fork High School, 2015-2017.

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