Online Financial Aid Counselor/VA Benefits Coordinator

Financial Aid
40 hours/12 months
February 15, 2018


The primary role of the Online Financial Aid Counselor/VA Benefits Coordinator is to provide excellent customer service through clear and accurate communication to prospective and current online students throughout the financial aid process. This position is also responsible for processing Veteran’s Administration benefits for both residential and online student populations.


  • Counsel current and prospective online students regarding financial aid concerns, file status, and aid eligibility
  • Supports online recruiters with estimates and FAFSA reviews.
  • Establish and maintain all parameters for non-standard processing in PowerFaids.
  • Collect and process required federal and institutional documentation.
  • Award federal and institutional aid.
  • Counsel all VA benefit recipients.
  • Certify courses, track and maintain documentation for compliance purposes for all VA students.
  • Review VA student accounts and coordinate payment with Accounting Office.


  • Continual need for: customer service, alertness, organization, critical thinking skills, math skills, attention to detail, ability to recall and adhere to federal regulations, ability to interact with students, listen, explain, and counsel.
  • Frequent need for: writing, investigating, decision-making, and planning.
  • High school diploma required.
  • Bachelor’s Degree or equivalent related work experience required.
  • Customer service experience preferred.

Meet the Master of Coffee

Beech and Jessica Loveland

By Bob Holmes

Beach Loveland calls it an important part of his lifelong pursuit of being the best he can be at roasting coffee. Perhaps we should call him, “Master Beach.”

The Columbia International University alumnus is one of only 97 people in the world who, as of 2017, had earned the certification of “Roast Master” by the Specialty Coffee Association and the only person in the Columbia, South Carolina area with the designation.

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Scott Adams, director of the CIU School of Business and Professional Studies

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Dr. Scott Adams made the comments to Columbia TV station WACH FOX 57. Adams was interviewed at CIU’s John R. Cook Jr. Business and Entrepreneurship Center.

Hear Dr. Scott’s comments in this report.

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CIU Vice President for Enrollment and Marketing, Silvia Lucaschi-Decker, reports a Spring enrollment increase of over four percent from the 2016-2017 academic year to the 2017-18 academic year.


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