The systems specialist provides technical support for corporate division’s technology with emphasis in the deployment and operation of end user devices, classroom equipment, event equipment for meetings/audits, and media hardware/software.
- Setup and deploy computer hardware, computer software, printers, tablets, smartphones, and lcd digital signage tvs/monitors for end users, classrooms/labs, events, and general campus notification using best practices. Assist with projects related to the replacement of media equipment, classroom/lab equipment, and digital signage across the corporation.
- Assist with related account configurations, including the assistance of syncing mobile devices to work email and cloud office applications usage. Perform password resets for faculty, students, board members, auditors, and other users associated with classroom instruction and events.
- Coordinate laptop/tablet/printer reservations for corporation users for various needs based on stock loaners in inventory.
- Perform inventory management for equipment and related documentation.
- Assist with training for end users on how to use equipment in addition to maintaining instructions on proper usage.
- Serve as backup for AV and Media Manager for chapel and related events corporate wide.
- Must have a courteous behavior and willingness to help and train people in technical environment.
- Able to research and resolve complex technical issues with limited supervision.
- Broad knowledge and proven aptitude for working with computer hardware and software.
- Ability to follow procedures in great detail and work with little supervision when needed.
- Knowledge of both Microsoft and Mac operating systems is required.
- A minimum of one year education or experience in information technology support required. Certification or degree in a computer technology or audio/visual field is preferred. A+ or media certifications are a plus.
- Computer hardware, printer, and/or smartphone repair experience preferred.
- Some experience working with or troubleshooting network issues is required.