Report an Issue / Make a Request

If you have a problem with your computer, printer, or telephone, we want to know about it! You can report an issue or make a request one of three ways:

• Call the IT Help Desk at ext. 5199 (or (803) 807-5199 if off campus)
• Email the IT Help Desk at helpdesk@ciu.edu
• Complete our online Request Form
• Initiate Online Chat Session(available 8am-5pm US Eastern Time Mon-Fri)

All events reported to the IT Help Desk will be handled according to the following Priority Chart.Emergenciesshould be called in only due to time sensitivity. An emergency cell number is also indicated in our greeting in the event you are unable to reach a live attendant.

Priority Chart
(Ratified on September 28, 2001 by the IT Steering Committee of Columbia International University; Updated on November 15, 2004)

*Response indicates that an IT staff member will follow up regarding the issue but does not guarantee that a solution can be provided within the stated time period. Due to the complex nature of technical issues and other factors involved, solutions to issues may or may not be possible within the time periods indicated below.

Priority One Criteria
(effective June 14, 2006)

In the event priority #1s do not match the above guidelines, your ticket may be downgraded. The Director of IT Services and IT USer Support Manager are informed of all downgrades. To appeal a downgrade, please contact the Director of IT Services, or the IT User Support Manager.

After 90 days, any unresolved issues in our queues will be evaluated for closing as an unresolved issue and indicated to user accordingly.

Other Kinds of Reporting

How To Report Inappropriate Websites, Emails, or Voicemails