East Asia Institute Records Manager
The East Asia Institute Records Manager oversees and manages the enrollment, registration, and graduation of all East Asia Institute (Kepha Institute) program students, has a working knowledge of related policies and procedures, and provides quality service to faculty, staff, current students, alumni, and external constituencies. This is an on-campus position but some remote work is possible.
- Oversees and manages East Asia Institute (Kepha Institute) program student records from admission to registration to graduation.
- Translates Chinese documents to English as necessary.
- Ensures timely and accurate publication of university academic calendar, catalog, and course schedules for East Asia Institute program studies.
- Performs registration, data entry, and degree audit maintenance for East Asia Institute program students in CIU’s Student Information System.
- Communicates to East Asia Institute program students all academic responsibilities in order to maintain enrollment at the university and ultimately successful completion.
- Equips faculty through regular communication and database tools to meet their responsibilities to East Asia Institute program students and advisees.
- Confirms that all East Asia Institute program admission policies and procedures related to student academic records have been meet at entrance.
- Assist in developing services and processes that enhance the student experience and support student retention and achievement.
- Collaborate with faculty and other University departments to support students and resolve student issues.
- Other duties as assigned.
Policies and Procedures: Understand and apply policy and procedures related to:
- Educational Rights and Privacy standards;
- American Association of Collegiate Registrars and Admissions Officers (AACRAO) records guidelines;
- Catalogs, curricular requirements, and policies/procedures of the University;
- Registration and records functions of the University Registrar’s Office;
- Accreditation requirements (ABHE, ATS, SACSCOC, and CACREP);
Customer Service: Provide on-call, quality assistance to students, in areas such as:
- Registration, enrollment verification, and website information;
- Academic petitions, faculty directed studies, and transfer credit;
- Granting third parties access to student records, FERPA restrictions and releases.
- Graduation, grades, transcript requests.
Project Management: Execute tasks in areas as assigned such as:
- Understand how registration and record processes integrate with and affect the processes of other University departments.
- Attend staff meetings and other duties as assigned.
- Fluent in English and Chinese.
- Prior experience with Chinese educational system strongly preferred.
- Customer service focused.
- Excellent communication skills (including telephone, email, and interpersonal).
- Critical thinking.
- Ability to prioritize and manage multiple tasks efficiently and effectively
- Positive attitude and high energy.
- Commitment to professional integrity, including knowledge of and commitment to upholding federal confidentiality guidelines regarding confidentiality of student academic information.
- Commitment to maintaining best practices in service, innovation, and efficiency.
- Commitment to a collaborative work environment.
- Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments.
- Knowledge of and commitment to concepts and issues tied to biblical education, Christian higher education.
- Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity.
- Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals.
- Bachelor’s degree required.
- Experience in educational administration.
CIU provides a benefits package that includes:
- 80% paid membership in the Health Plan;
- 401(k) plan with match opportunity;
- 100% of employee’s cost of group life insurance;
- Long term disability insurance;
- Vacation days, holidays, sick leave, family leave;
- Educational benefits: tuition reduction for PreK3-Graduate
Interested and qualified candidates will complete the CIU Employment Application.
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