The Office Manager is responsible for overseeing the traffic and document flow of the Registrar’s office. Individual must have a working knowledge of related policies and procedures and provide quality service to faculty, staff, current students, alumni and external constituencies. 

The Office Manager must be a team player actively contributing to the success of the department as a whole and be willing to work in cross-trained areas and with other departments within the University setting.

Customer Service:  Provide quality assistance to faculty, staff, current students, alumni and external constituencies in areas such as:

• Reviewing incoming transcripts/Processing outgoing transcripts,
• Overseeing grade entry process
• Registration, enrollment verification, and website information;
• Granting third party access to student records, FERPA restrictions and releases,
• Form management
• Faculty processing
• Inner office traffic/telephone and email routing
• Inner office supply purchasing

Policies and Procedures:  Understand and communicate policy and procedures related to:

• Family Educational Rights and Privacy Act [FERPA];
• American Association of Collegiate Registrars and Admissions Officers [AACRAO] records retention guidelines;
• Catalogs, curricular requirements and policies/procedures of all schools within the University;

Special Projects:  Execute tasks in areas as assigned such as:

• Creating organization systems throughout the office to enhance productivity and streamline office procedures
• Proofreading, editing, and creating forms and office communications.
• Data accuracy verification and clean-up;
• Commencement planning and ceremonies;
• Understand how registration and record processes integrate with and affect the processes of other University departments.

• Must have strong attention to detail
• Have excellent interpersonal skills
• Be team-oriented, able to multi-task and have an orientation towards serving people; 
• Have a working knowledge of database functions including accuracy in data entry, data reports, and word processing;
• Be adept at handling confidential matters, have good communication skills, both orally and in writing and be able to prioritize projects based on administrative processes and academic cycle. 
• Bachelor’s degree preferred and computer and office experience required.

CIU provides a benefits package that includes:

• Health Plan;
• 401(k) plan with match opportunity;
• 100% of employee’s cost of group life insurance;
• Long term disability insurance;
• Vacation days, holidays, sick leave, family leave;
• Educational benefits: tuition reduction for PreK3-Graduate.

Interested and qualified candidates will complete the CIU Employment Application on this site.