The Systems Administrator provides second level technical assistance for campus network and server infrastructure.  This person also coordinates and deploys faculty/staff workstations and printers, and provides technical support for computer hardware, software, phones, printers, and peripherals.

• Coordinate all phases of computer hardware, computer software, & printer deployments (fac/staff & student computers).  Provide computer/software training and computer hardware and peripheral inventorying.
• Provide first level support to supplement help desk when needed. Coordinate escalation/assignment procedures of issues and initiate resolution of technical problem areas indicated by queues.
• Perform second level computer hardware/software support, configuration/deployment under coordination of systems administrator via local or remote support methods.  Work with hardware/software vendors for troubleshooting or repair.
• Provide server administration support (GPO settings, Office 365, ADS, Print management) under the direction of the systems engineer.
• Provide network administration support for campus infrastructure (routing and switching, wireless access, firewalls) under the direction of the systems engineer.
• Assist systems engineer in emergency systems shutdown to communicate to end users, restore and validate system functionality. 

• Excellent interpersonal and communication skills (oral and written) to include interaction with public, students, faculty and staff
• Ability to work under pressure and with deadlines.
• Ability to exercise sound judgment regarding proper troubleshooting procedures and protocols.
• Broad knowledge and proven aptitude for working with various computer hardware and software.
• Able to research and resolve complex technical issues with limited supervision.
• Able to document changes made or steps followed to implement systems or resolve issues.
• Ability to follow procedures in great detail and work with little supervision when needed.
• Knowledge of MS Office, Microsoft operating systems, Cisco switching, Office 365.
• Minimum two-year college or equivalent experience in information technology support role. 
• Certification in A+, Network +, Cisco and Microsoft strongly preferred.

CIU provides a benefits package that includes:

• Health Plan;
• 401(k) plan with match opportunity;
• 100% of employee’s cost of group life insurance;
• Long term disability insurance;
• Vacation days, holidays, sick leave, family leave;
• Educational benefits: tuition reduction for PreK3-Graduate.

Interested and qualified candidates will complete the CIU Employment Application.