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2017-2018 CIU Student Handbook


two avenues for the student to address the complaint; a student may choose

to appeal a decision or file a formal grievance. An appeal can be made when a

student disagrees with a university decision. A grievance can be filed when a

dispute has arisen regarding treatment toward a student by a university employee.

The process aims to be constructive and positive in resolving differences.


A student grievance is a perceived or actual cause for student complaint arising

out of some perceived or actual harm due to an action taken by the university or

a university employee. These grievances address a university-related problem

or condition which a student believes to be unfair, inequitable, discriminatory,

or a hindrance to the overall educational process. A grievance may also include

discrimination on the basis of age, race, color, national origin, disability, or

biological sex/gender at birth.

General Principles:

Whenever possible and in a timely fashion, a student should voice a

complaint informally with the university employee involved in the initial

situation before filing a grievance.

Anonymous complaints will not be formally addressed.

There will be no adverse effect on, or retaliation against, either a student

who, in good faith, submits an appeal/grievance, or against any person

who, in good faith, provides information regarding an appeal/grievance.

Written appeals or grievances will receive written responses within five

business days and will be kept on file in the appropriate office.

Grievance Distinctions

Academic Matters:

If a student wishes to appeal a decision, or has a grievance

about a course or faculty member, it should be addressed in accordance with the

Academic Grievance Policy. This policy is published within the academic catalog.

Academic matters are items that pertain to a student’s interaction with the faculty,

academic requirements, graduation requirements, the interpretation of program

or course requirements, together with policies and processes that support these


Please note: There are specific policies addressing the appeal of a course

grade and plagiarism.

If a student wishes to appeal a decision regarding a non-academic policy or

wishes to file a grievance regarding a non-academic matter, it should be addressed

according to the Non-Academic Grievance Procedure.

Non-Academic Grievance Procedure or Appeal Process:

If there is a non-academic issue at hand, it must first be determined whether it is an

appeal or a grievance. * If the matter is a perceived incident of discrimination on the

basis of sex, please refer to the Title IX statement at the end of the grievance policy.

An appeal

should be submitted when there is a disagreement with a decision

made by the university or a university employee. Appeals should be made, in

writing, to the person/department rendering the decision with which there is

disagreement. A response will come within five business days. If the response

is not satisfactory, an appeal may be made to the supervisor of the person/

department responding to the initial appeal. This appeal should be made within

three days of the previous decision. The response from the supervisor will come

within five business days and is final and binding on all parties. This appeal