58 / 68
An appeal
should be submitted when there is a disagreement with a decision
made by the university or a university employee. Appeals should be made, in
writing, to the person/department rendering the decision with which there is
disagreement. A response will come within five business days. If the response
is not satisfactory, an appeal may be made to the supervisor of the person/
department responding to the initial appeal. This appeal should be made within
three days of the previous decision. The response from the supervisor will come
within five business days and is final and binding on all parties. This appeal
procedure does not apply to academic decisions (see Academic Matters above).
A grievance
should be submitted when a student believes he/she has been
mistreated by a CIU faculty or staff member. The grievance process is described
as follows:
Step 1:
After submitting a written grievance, the student should formally discuss
the matter with the individual or office involved. If a student believes Step 1 is
especially daunting or inappropriate given the situation, he or she may proceed
to Step 2. This procedure should not be followed in the case of a disciplinary
appeal. Please refer to the disciplinary appeal process stated earlier in the student
handbook.
After a discussion with the individual or office involved, if the student feels the
situation has not been resolved satisfactorily, Step 2 of this process may be taken:
Step 2:
Once a student has addressed the individual or office involved, the student
may direct a letter explaining the grievance to the supervisor of the person or
office involved. If unknown, Student Life should be contacted for the name of the
appropriate person to address. The student should submit the letter in writing
within three days of receiving information identifying the contact person.
After submitting a letter, the student may request a meeting to present a verbal
statement, bring witnesses and evidence, and to answer questions. In addition, the
student may request a neutral observer (only) who is a current CIU student to join
him/her at this meeting. Neither the student nor the observer will be allowed to be
present during the decision process. Following the discussion and decision, the
appropriate university representative will provide a written response to the student
outlining the decision within five business days.
Step 3:
If this response does not resolve the issue, the grievance may continue
through the following process in order:
1.
Dean of Student Life
X5234 (Student Center)
2.
Provost
X5027 (Administration Building)
In each instance the student with the grievance should contact the next office
within three business days of notification from the previous office. The CIU official
will reply back within five business days of notification from the student filing the
grievance.
58