The Kepha Institute IT technician helps to oversee the local technology infrastructure and cloud-based service to ensure seamless delivery of academic and administrative systems at Kepha Institute. This role will provide technology support (in-person, electronically, or by phone), training, and consultation to faculty, staff, students, and partners, including computer, audiovisual, mobility, telephony, network connectivity, cyber security, data analysis, and various software applications.

• Maintain integration and system security/integrity.
• Provide hardware, software, network, and technical consultation for Kepha Institute students, faculty, and staff. 
• Set and reset Microsoft 365 accounts for Kepha students, faculty, and staff.
• Triage and escalate issues to second and-level IT support staff as appropriate.
• Set up, maintain, and ensure the smooth operation of course sites, either Moodle or Canvas.
• Set up, maintain, and ensure the smooth operation of the student information system, either Jenzabar or Populi.
• Provide support to faculty in online content creation.
• Diagnose IT-related problems and glitches that are particular to the region (China), and offer advice and solutions to students in the programs.
• Support the roll-out of new hardware and/or business applications. Respond to IT Support requests and general inquiries.
• Support faculty, students, and staff in utilizing all learning management frameworks.
• Support faculty, and students in course assessment process and analysis.
• Encrypt data wherever necessary.
• Provide consultation and technical support to students and faculty members.
• Establish a resource center for Kepha programs, such as electronic library, etc.
• Answer questions regarding hardware, software, network, etc. 
• Work closely with the CIU IT department, Kepha Institute, and registrar’s office to fulfill various responsibilities.
• Other duties as assigned.

• Fluent in English and Chinese.
• Knowledge of advanced network skills, and cloud computing required.
• Some Azure administration certificates required, e.g., Microsoft 365 Certified Fundamentals, Microsoft Azure Data Fundamentals; Microsoft Certified: Azure Fundamentals; Microsoft Certified: Azure Administrator Associate: Microsoft Certified: Azure Security Engineer Associate; Microsoft 365 Certified: Enterprise Administrator Expert, etc.
• Some IT support certificates preferred, e.g., CompTIA A+, CompTIA Security+, Google IT Support Professional Certificate, Cisco Certified Network Associate (CCNA), Certified Information Systems Security Professional (CISSP).
• Experience supporting connectivity, AV, personal computers, OS X, and Windows desktops and laptops in an enterprise environment.
• Experience with support software such as SharePoint, Microsoft Outlook, and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.
• Experience with Moodle or Canvas, Jenzabar, or Populi is required.
• A passion for providing an end-user self-help experience is required. The position requires a logical and structured approach to troubleshooting and decision-making.
• Demonstrated experience leading and managing in a creative and fast-paced environment.
• Excellent oral, written, and interpersonal skills. Must be able to relate to and communicate with diverse students, faculty, staff, and external communities.
• Ability to present a professional image on behalf of the Kepha Institute.
• Ability to prioritize and manage multiple tasks efficiently and effectively
• Positive attitude and high energy.
• Commitment to professional integrity, including knowledge of and commitment to upholding federal confidentiality guidelines regarding confidentiality of student academic information.
• Commitment to maintaining best practices in service, innovation, and efficiency.
• Commitment to a collaborative work environment.
• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively,
• Knowledge of and commitment to concepts and issues tied to biblical education, and Christian higher education.
• Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals.
• Bachelor’s degree or higher with major in computer science, computer engineering, or information technology.
• At least five years of related information technology experience required.

CIU provides a benefits package that includes:

• Health Plan;
• 401(k) plan with match opportunity;
• 100% of employee’s cost of group life insurance;
• Long term disability insurance;
• Vacation days, holidays, sick leave, family leave;
• Educational benefits: tuition reduction for PreK3-Graduate.

Interested and qualified candidates will complete the CIU Employment Application on this site.